Refund & Cancellation Policy

Refunds and cancellations

VYRA provides custom website design services. Refunds are considered in light of both your statutory rights and the amount of project work already completed.

Before work begins

If you cancel before substantive project work has started, contact us as soon as possible. Where no work or non-recoverable third-party cost has been incurred, we will normally provide a full refund.

After work has started

If you cancel after work has started, any refund may be reduced to reflect work already completed and non-recoverable third-party costs incurred for your project.

Consumer rights

If you are purchasing as a consumer and a statutory cancellation period applies, those rights are not excluded. If you ask us to start supplying the service during that period, the law may allow a proportionate charge for work supplied before cancellation.

If something is wrong

If the service does not match the agreed scope or has a genuine defect, contact us promptly. We will first aim to correct or re-perform the affected work where appropriate. Statutory remedies are not affected.

Third-party costs

Domains, hosting, paid apps, licences and other third-party costs may be non-refundable once purchased or activated, depending on the supplier's terms.

Requesting a refund

Use the Contact page and include your name, business, package and order details.